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Help Center

If you encounter problems using FastCinema´s services, please read the following list of Frequently Asked Questions. If you feel your problem still hasn´t been solved, please contact us at (address). Thank you.

  1. Getting started
  2. FAQs

Getting started:

Registering with FastCinema
Registering with FastCinema is quick and simple. First-time users can click the Login/Registration link (location), or just find the film they want to watch and click the \"Watch Movie Now\" button.
To watch FastCinema films, you need a minimum of Microsoft Windows Media Player version 9. We recommend having the most recent version of Windows Media Player. FastCinema movies are best viewed using a broadband internet connection, as the quality of your picture or speed of your download with your connection.
Once you´ve made sure your system can play FastCinema movies, you can find a movie in our library. You can either use our Search feature to find a film , or you can simply browse through our movie categories. Once you´ve found a movie you want to watch, click on its image to be taken to a details page. From this page you´ll be able to learn more about the film and begin watching it.
FastCinema features four different types of films: Pay-Per-View, Buy, Premium, and Premium Plus. Pay-Per-View films can be played an unlimited number of times but only for a finite period, usually 24-48 hours. If you choose the Buy option, the movie file you download remains on your computer permanently, to be played any time you want without paying additional fees. Premium and Premium Plus. Premium and Premium Plus films can be purchased in either of two ways: they can be purchased for viewing an unlimited number of times for a set time period (as in our Pay-Per-View option), or they can be purchased for viewing as part of our Premium subscription program. Members in this program are given unlimited access to every film designated under the Premium category.
Next, you select whether you want to download or stream your movie. Some FastCinema movies are available under only one of these options, but others offer both.
Streamed files can be downloaded at varying bit rates and can begin playing almost immediately. These files take up no space on your computer´s hard drive. With streamed movies, the quality of the picture depends on the type of internet connection you have.
Downloadable files are downloaded at a bit rate of 700k and take up around 550MB of hard drive space. You can only play the movie once the download is complete. Once the file is downloaded, however, the movie picture quality is excellent, and will not be interrupted by a poor internet connection.
The following is a general recommendation for which file type you should choose based on the speed of your internet connection:

Cable Modem, DSL, T1, T3 or greater - 300k
Cable Modem, DSL, T1, T3 or greater - 700k

When you watch your FastCinema movie with Windows Media Player, you will be able to enjoy it in full screen and use VCR-like controls, such as fast-forward, pause, and rewind. You may also choose to watch your FastCinema film on your TV. (For instructions, click here.)

Registration

Q: I am having problems registering.
A: Make sure you have properly filled out all the required fields. Also, please make sure you have included a valid e-mail address.
Make sure cookies are enabled. FastCinema uses cookies to keep track of your registration information, which conveniently keeps you from needing to log in each time you visit.
To enable cookies with Microsoft Internet Explorer version 6.0 or higher, click on Tools > Internet Options > Security > Custom Level, and reset your settings to \"Medium\", or change \"Allow cookies\" to \"enable.\"
To enable cookies using Netscape 7.1 or higher, click Edit > Preferences and choose the Advanced option; from here, select \"Accept all cookies\".

Q: Windows Media Player starts but nothing happens.
A: If Windows Media Player appears to be opening but cannot open the movie file, try select a slower connection speed.
Make sure you have Windows Media Player properly installed. FastCinema always recommends using the most current version of Windows Media Player.
If you use Netscape for web browsing, try Internet Explorer instead.

Q: Why is the video choppy/poor quality/like a slide show?
A: This is most likely because of your internet connection. The quality of your movie stream relies on the bandwidth of your connection. The best thing to do is choose a slower connection speed or try again later, when there is less congestion on your connection.

Q: I can hear the movie, but I can´t see it.
A: This usually means the audio and video is out of synch. Try selecting a slower connection speed.
Make sure you have the latest version and codec for Windows Media Player.

Q: I can see the movie, but I cannot hear it.
A: If Windows Media Player appears to be opening but cannot open the movie file, try select a slower connection speed.
Make sure you have Windows Media Player properly installed. FastCinema always recommends using the most current version of Windows Media Player.
If you use Netscape for web browsing, try Internet Explorer instead.

Q: Can I watch FastCinema films on a Mac?
A: Unfortunately, because of the Digital Rights Management (DRM) used, VIP Pass/VIP Pass Plus movies are not compatible with Macs.

Q: How do I cancel my VIP Pass or VIP Pass Plus subscription?
A: To cancel your subscription, log in to My Account and click the Cancel Subscription button and follow the steps given. If you have any problems or questions on this process, please e-mail us at (address). Be sure to include your username in your message.

Q: What is the VIP Pass? What is the VIP Pass Plus?
Premium and Premium Plus films are marked as Premium or Premium Plus.
Premium/Premium Plus films can be purchased either for unlimited viewings within a certain time period (usually 24-48 hours), or as part of their unlimited access through our VIP Pass/VIP Pass Plus subscription.
The VIP Pass/VIP Pass Plus programs are special monthly subscriptions that grants users unlimited access to all films designated as \"Premium\" and \"Premium Plus.\" The VIP Pass Plus offers additional membership benefits.

Q: Why isn´t every movie available as part of the VIP Pass/VIP Pass Plus program?
A: Not every movie is available because of legal issues regarding subscriptions. As a result, only certain movies are available under the VIP Pass/VIP Pass Plus programs.

Q: What are Download-To-Own movies?
A: Films under this designation are copied permanently to your hard drive; the files do not expire after a certain time and cease to be playable like our Pay-Per-View movies. You can watch Download-to-Own movies as often as you like.

Q: Do you accept any payment method besides credit cards?
A: At this time, only credit card payments are accepted.

Q: How do I submit my film?
A: Please submit your films to:

Q: What do I do if my download has \"Timed Out\"?
A: If your connection \"times out\", it may mean only a minor interruption in your connection. Usually, the download can resume if you return to the movie details page and click Download Movie. From here, you should receive steps on resuming an interrupted download. If you are unable to resume your download, however, please e-mail us at (address).

Q: What if the file is missing an extension?
A: Try adding .wmv to the end of the file name, or opening the movie file from Windows Media Player.

Q: What do I do if the file has downloaded over 100%?
A: If your internet connection \"times out\", this may result in a corrupted movie file. If you are unable to play the movie file on your computer, please e-mail us at (address).

Q: When does my viewing period begin?
A: For Pay-Per-View movies, your viewing period begins when you first play your downloaded movie file. For VIP Pass and VIP Pass Plus members, your viewing period lasts as long as you are a subscriber.

Q: When can I start watching my movie?
A: You can start watching your movie as soon as the \"Watch Movie\" button appears on your download screen. Download times will vary depending on the speed of your internet connection and the size of the movie file. Keep in mind that your allotted viewing period starts when you first play your movie.

Q: Do I need an internet connection to play a FastCinema film?
A: This depends on the type of movie you downloaded. If it was a Pay-Per-View film, you do not need an internet connection. If the allowed time period for viewing has expired (usually 24-48 hours after you first played the movie), or you have chosen a Premium or VIP Pass Plus film, you will need a working internet connection in order to watch the movie.

Q: Can I burn the movie to a storage media, like a DVD, or storage device?
A: Yes, although you will need a device that plays Windows Media content in order to play the file.

 

Free Trial FAQ

Q: Will I be billed if I cancel during my 7-day trial?
A: No. You will not be billed so long as you cancel before the end of your 7 days.

Q: How much does the VIP Pass/VIP Pass Plus program cost after the 7-day trial period?
A: For information on the cost of these programs, please click here.

Q: What are Parental Controls?
A: These controls let users prevent access to certain films on criteria they set, whether it be rating or genre of film.

Q: How do I use Parental Controls?
A: You can set up your Parental Controls by clicking My Account and choosing the Parental Controls option.

 

Adult Films

Q: How do I prevent access to the adult section of FastCinema?
A: You can block access to the adult section of FastCinema by going to My Account and clicking the Parental Controls option.

Q: Can I choose an adult film as part of the VIP Pass?
A: No. Adult films, unless otherwise marked, are available only through the VIP Pass Plus subscription. Note that 7-day free trial periods are offered for this program.

Q: Do the films´ titles appear on my bill?
A: No, every movie you download from FastCinema will appear as \"FastCinema\" on your bill.

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